Terms ad Conditions
Placing an Order
Depending on the type of project that you want to work with us, you will need to select a package from Premium-Infographics. Before completing the order, you’ll be able to provide us all the contents that you want to include in the infographic (title, data points, colors, style, …).
Change or Cancel an Order
If you wish to change or cancel an order, contact our team through email. We will make changes according to your specifications as possible, within the terms that we had discussed prior to project start.
Please note that an order cannot be cancelled once you receive an initial draft and request a revision, and you shall be charged in full amount.
Money Back Guarantee
Premium-Infographics offers money back guarantee on infographic design packages only.
Refund is available for projects that cost more than $200.
We will start working on your infographic once we have received enough information from you in the form of a creative brief (required during the checkout). If we think we don’t have a sufficient information, we will contact you and ask you to provide us with a full information before we start working on the design.
Once you receive an initial draft, you may ask for a refund on this phase, and only on this phase. If you ask for a revision on the initial draft, it means that you already accept the design, and will move forward with our service. We would do the revision(s) until you are satisfied with the design (within the limit of the package that you choose).
To ask for a refund, please contact us through email.
Refunds can be requested by a customer ONLY within 7 days of Sign up. The refund will be granted (if requested within 7 days of first sign-up), without any questions or conditions within 48 hours of the request.
Any request of Refund by the customer after 7 days of the first sign up will be denied.
A customer can request cancellation of the membership and the such will be effective immediately and the membership will NOT renew in the next billing cycle. However, the customer can use the membership benefits till the period of the pre-paid billing cycle.
Unlimited Revision Policy
We are one of the few companies that have an unlimited revision policy. Depending on the package you have ordered for, whenever we are requested for a revision, our designers try their level best to make the changes and deliver the design within 2 days. However, at times there might be some informed delays.
Copyrights and trademarks
By supplying text, images and other data to us you declare you hold the appropriate copyright and/or trademark permissions, and are giving us permission to use it freely in the pursuit of the design. The ownership of such materials will remain with you, or rightful copyright or trademark owner.
• Any and all artwork, images, or text supplied and/ or designed by us will remain our property, or the property of our suppliers.
• Copyright is retained by us on all design work including words, pictures, ideas, visuals and illustrations unless specifically released in writing and after all costs have been settled.
• You may request in writing the necessary permission to use materials (for which we holds the copyright) in forms other than for which it was originally supplied.
• Should you supply an image, text, data or any other file believing it to be copyright and royalty free, but which subsequently emerges to have such copyright or royalty usage limitations, then you will agree to allow us to remove and/ or replace the file at a fee to be agreed by both parties.
• You agree to fully indemnify and hold us free from harm in any and all claims resulting from you not having obtained all the required copyright, and/ or any other necessary permissions.